Q1: How can I confirm my order is successful? A: After you complete the payment, you will receive an order confirmation email from our official mailbox. You can also check your order details in your store account.
Q2: How long will it take to receive my order? A: We need 1–3 days for order processing. Standard international delivery takes 10–25 working days, and express delivery takes 5–10 working days.
Q3: What should I do if I receive the wrong or defective product? A: Please take photos of the product and package, then contact us via email within 7 days after receiving the goods. We will verify the situation and arrange free reshipment or full refund.
Q4: Can I exchange size or color after purchase? A: We support size and color exchange within 14 days after receipt. The product must be kept in new condition with original tags. Please contact customer service to apply for exchange instructions.
Q5: Do you support wholesale and custom order? A: Yes, we support bulk wholesale and customized cooperation for women’s dresses, tops and knitwear. Please contact our email for wholesale price and cooperation details.
Q6: Why is my tracking number not updating? A: The logistics information will be updated after the package leaves the sorting center. It normally takes 2–5 working days to show complete tracking records. You can contact us if there is no update for a long time.
Q7: How to subscribe to your new arrival updates and discount activities? A: You can subscribe to our newsletter on the official website homepage to get the latest dresses, tops, knitwear new arrivals and exclusive discount information first.