This Privacy Policy explains how ELOWEN collects, uses, stores, and protects your personal information when you visit and purchase on our official Shopify store. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect We collect basic personal information you voluntarily provide during checkout and account registration, including your name, email address, shipping address, contact phone number, and payment confirmation information. We also automatically collect website browsing data such as IP address, device type, and browsing pages to optimize our store service.
2. How We Use Your Information We use your personal data to process your orders, arrange product delivery, provide after-sales support, send order updates, and improve our product and service quality. We may also send you promotional emails about new arrivals and exclusive discounts if you subscribe to our newsletter.
3. Information Protection & Sharing ELOWEN will never sell, rent, or trade your personal information to third parties for commercial purposes. Your data is securely stored and only shared with trusted service providers (such as payment platforms and logistics companies) necessary to complete your order. All data processing complies with GDPR and international privacy protection standards.
4. Your Rights You have the right to view, modify, and request deletion of your personal data at any time. If you have any privacy concerns, please contact our customer service via email.
5. Policy Update We reserve the right to update this Privacy Policy occasionally. Any changes will be posted on this page, and the updated policy will take effect immediately after publication.