1. Processing Time All orders will be processed and inspected within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Coverage ELOWEN provides worldwide shipping services to most countries and regions. Customers are responsible for checking local shipping restrictions before placing an order.
3. Delivery Time Standard International Shipping: 10–25 business days Express Shipping: 5–10 business days (if applicable) The actual delivery time depends on local logistics efficiency, customs clearance, and regional distance.
4. Shipping Fees & Free Shipping Shipping fees are calculated automatically based on product weight, package size, and destination. We will launch free shipping activities from time to time according to store promotions.
5. Tracking & Customs After shipment, we will send a tracking number to your email. For international orders, any local customs duties, taxes, and clearance fees shall be borne by the customer in accordance with local laws.
6. Lost or Damaged Package If the package is lost or severely damaged during transportation, please contact us within 7 days after the estimated delivery date. We will verify with the logistics provider and arrange reshipment or refund accordingly.